Terms and Conditions

Cheekymonkeys – By signing up or placing an order with Cheekymonkeys you hereby agree to the below Terms and Conditions. Please read through the below T&C very carefully.

1 – In these Terms and Condtions, “we”, “us” and “our” means CheekyMonkeys trading as cheekymonkeys.co.nz and “you”, “your” means the person placing the order on the website cheekymonkeys.co.nz.

Orders

2- Our main focus is for our customers to be happy, full stop. But if for some reason things don’t go to plan then you need to contact us ASAP and we will try our best to make it right for you. We want you to walk away happy with your lovely items so please let us know.

3 – Personalised Items
Please make sure you double and triple check your spelling and accuracy of all personalised information you supply, as we are unable to refund or accepts returns, for any misspelling or any inaccurate information that you have supplied. This is your responsibility and on submitting your order you are agreeing that all the information supplied by you has been checked thoroughly and is correct.

If you notice a mistake please make contact with us straight away. We will do everything in our power to help you BUT sometimes it is out of our hands and the order has already been started/processed. We unfortunately can not guarantee you that we will see your message in time when we are busy with orders. So please TRIPLE check!!

4 – All orders are subject to our approval before we start processing them. So please don’t be surprised if your order email starts with “Pending Approval” You will be notified, by email, as soon as this changes to “Processing”. It is rare for us to cancel an order – however please refer to “Cancelling an Order” item 9 below

5 – Changed your mind about an order?
If you contact us within 2 hours of you placing the order and IF we haven’t started processing the order we will cancel and refund it for you no questions asked.

6 – All prices are quoted in NZD. Delivery charges apply under $75 and will be calculated at checkout. No order will be started until payment has been received and confirmed.

Colours, Products

7 – We try our best to reflect the colours and products in our photo’s. Please allow for a slight difference as sometimes it is hard to capture every detail and true colours.

Sizing

8 – Always refer to the sizing with each garment as all products differ. If you are unsure please contact us on info@cheekymonkeys.co.nz before you order as once the order has been processed we are unable to change this.

Cancelling An Order

9 – If you would like to cancel an order, either a personalised or non personalised product, before it goes into production, you must make a request to amend or cancel this ASAP by contacting us on info@cheekymokeys.co.nz. Please supply the Order Number, Reason for cancellation and if you are wanting a refund or replacement product, along with your contact number. If however your product has been sent to production and/or shipped then we are unable to cancel your order.

10 – Cheekymonkeys cancelling an order. From time to time we may need to cancel an order. This could be due to an item being sold out, our manufacturers have stopped producing it, inappropriate request…. etc. We reserve the right to cancel any order for any reason, although this is rare if this should happen we would issue you a full refund.

If we have to cancel or delay an order due to unforeseeable circumstances we will notify you at the earliest possible time, via email. We will try our best to get this sorted ASAP. If however we are unable to sort this in a reasonable time frame we will offer you a partial/full refund, minus any money for work started/completed.

Returns

11 – Personalised / Custom Products
We are unable to accept returns or give refunds on any Personalised / Custom items. These products have been customised with your very specific information and we are unable to on sell this item to anyone else. We will however replace an item if we have made an error or the product is defective. Contact us ASAP and we will arrange a replacement item or a refund. ** Please check the information you select and supply us very carefully **

12 – Non Personliased / Custom Products
We will only accept a return if it’s first lodged through the return process via info@cheekymonkeys.co.nz within 14 days of you receiving the product. You must receive a Returns Authorisation Code from us before you send it back, then we can evaluate your request. You must pay all costs to return the item to us and you will be fully responsible in getting the product back to us in the original packaging/condition. Any lost or stolen items while in your control will not be refunded.

Refunds

13 – Personalised / Custom Products
No refunds for personalised products will be given. If you have spelt or given incorrect information, size is to small/big and we have produced your product we are unable to offer you a refund as we are unable to re sell this product. ** Please check the information you select and supply us very carefully **

The only exception to this is if we have made an error or the product is defective then we will offer you a replacement product or a full refund. Please make contact with us ASAP.

14 – Non Personalised products
We will only issue a refund if it’s first lodge through the refund process via info@cheekymonkeys.co.nz within 14 days of you receiving the product. You must receive a Refund/Returns Authorisation Code from us before you send it back, then we can evaluate your request. You must pay all costs to return the item to us and you will be fully responsible in getting the product back to us in the original packaging/condition. Any lost or stolen items while in your control will not be refunded.

Returning costs

15 – When we get your request for a Returns Authorisation Code we can determine who will cover this cost.

For example – If the mistake is from us or the product is defective then we will cover the cost to ship it back. IF you are wanting to return an item because it’s to small to big …. etc …..you will need to cover the total cost to return this item to us and make sure it is in the original state you received it, including packaging.

****Please note *** If you are returning the product(s) you are responsible to make sure it arrive in its original state.

Care Of Your Personalised Vinyl Items

  • Let your vinyl product sit for 24 hours do not wash during this time.
  • Do not dry clean
  • Always wash your items inside out and on a Cold Temperature Wash
  • Use Mild Detergent, No Bleach
  • Do not put into dryer
  • Do not Iron directly onto your vinyl – put a light material over top to protect it while ironing.

Delivery

16 – Refer to individual items as some products will require 10 – 25 business days to be delivered due to our manufacturing off shores. If an item differs from the normal processing time it will be stated at the bottom of the description page in bold. eg ***Please allow 10 – 25 business days for delivery***

Contact Us:

If in doubt please contact us on info@cheekymonkeys.co.nz or via our contact page and we will do our best to help you. Please note we are only contactable Monday to Friday 9am until 5pm. We do not fulfill orders during the weekend, unless by prior arrangement